Privacy Policy
Privacy Policy
Last updated: October 19, 2025
This Privacy Policy describes the policies and procedures of Mad Creative Studios (“the Company”, “We”, “Us”, or “Our”) on the collection, use, and disclosure of Your information when You use Neapolis (the “Application” or “Service”), and informs You about Your privacy rights and how the law protects You.
By using Neapolis, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initials have defined meanings under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access the Service or parts of the Service.
Affiliate means an entity that controls, is controlled by, or is under common control with the Company.
Application refers to Neapolis, the software program developed by Mad Creative Studios.
Company refers to Mad Creative Studios.
Country refers to: Italy.
Device means any device that can access the Service such as a computer, VR headset, cellphone, or tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Neapolis Application.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Usage Data refers to data collected automatically from the Service or its infrastructure (for example, session duration or connection diagnostics).
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information such as:
Email address (for support or account-related contact)
Voice or text communications (processed only for gameplay, not stored)
Usage Data
Usage Data
Usage Data is collected automatically when using the Service and may include:
IP address, device identifiers, and performance diagnostics
VR headset model, operating system, and system settings
Session duration, crash reports, or connection statistics
When using Meta Quest devices, some data collection is managed by Meta Platforms Technologies in accordance with their Meta Quest Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain the Service, including performance and moderation tools.
To manage Your Account, if applicable.
To improve gameplay experience and maintain server stability.
To provide customer support and respond to user requests.
To comply with Unity and Meta Quest platform requirements.
To protect the integrity and security of multiplayer or communication features.
We do not use Your data for targeted advertising and do not sell or rent Your personal information.
Voice and Text Communication
Neapolis includes voice chat and text chat features for multiplayer interaction.
Please note:
Communications may be transmitted via third-party services (e.g., Unity Vivox, Photon Voice).
The Company does not monitor or store chat content, except as required for moderation or legal compliance.
You are solely responsible for Your communications within the Service.
The Company disclaims any responsibility for user-generated content, behavior, or interactions in multiplayer environments.
Retention of Data
We retain Personal and Usage Data only as long as necessary to:
Provide and improve the Service
Comply with legal obligations
Resolve disputes and enforce agreements
Diagnostic or analytics data is generally retained for short periods and anonymized when possible.
Transfer of Data
Your data may be processed on servers located outside Your country. By using the Service, You consent to this transfer and processing under this Privacy Policy.
We ensure appropriate security measures are in place and comply with relevant data protection laws (including GDPR where applicable).
Delete Your Data
You may request deletion of your Personal Data at any time by contacting us at: